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Thursday, June 21, 2007

Clarifications and more argh

Just to clarify a point that there seems to be confusion on - the new noncredit refund program is intended to refund the cost that you paid for a trial that didn't credit. You cannot get the actual credit by submitting for this program. This means that:

- Free trials can't be submitted.. there is no cost to you.
- Submitting for it means I will refund you the cost of the trial, not what it would have paid if you had gotten credit.

This is intended only for offers that were trials and does not apply to Paid to Shop items since those cost different amounts depending on what you bought. If it's over $10, it wasn't in the trial category.

And now on to more argh:

One of my biggest pet peeves is people who post tutorials and contact others trying to teach them how to cheat. And then they lie to me or get belligerent. I am not stupid, and I really, really don't need that kind of business. So please see the new CashDuck rule #5:

5. Anyone whose account has had three or more reversals may have their account removed without payment. Anyone found to be cheating or trying to cheat may also be removed. This includes publicly indicating that you have no interest in the offers or have repeated offers.

(The Rules are a list of the most important rules to follow when using CashDuck, in addition to the terms of service. They are the top item in the help files.)

I really appreciate the efforts of users who find this kind of activity and bring it to my attention - I can't be everywhere on the Internet and I do appreciate knowing that things are happening. Things that are OK include favorite offers, how to clear cookies, etc. Things that are not OK include how to change your IP address and alter your mailing address, or fake having a business, or telling others that they should repeat offers. This kind of stuff just drives up the WALL.

6 Comments:

Anonymous Anonymous said...

Is it ok to use the period in one's email address, or does that count as altering it?

If an account has multiple reversals will you make the decision whether or not to delete on a case by case basis? I could see how one might have 3 reversals at some point, without being a cheater. Especially in light of the way some advertisers are panicking.

12:58 AM  
Anonymous Anonymous said...

My wife had 3 reversals and lost her account, and I know she wasn't doing anything wrong. It basically stinks, but what can you do?

7:46 AM  
Blogger Kira said...

FYI, I eat between $1,000 and $3,000 worth of reversals every month. If an advertiser reverses most of the leads on an offer, I don't reverse it to you. Generally the only things that get reversed to the users are things where there were only one or two reversals or the advertiser specifically told me something about that user's completions. So no, it has little to do with the advertising panicking because in those instances you never see the reversals.

8:18 AM  
Anonymous Anonymous said...

Wait... so is it ok to use the period in the email address or not? Also, I've only been doing freebies, and I know I've messed up and unintentionally repeated at least one. How do I know if I've got reversals on my account?

10:47 AM  
Blogger Kira Bee said...

Yes, it is OK to use the periods. If you got a reversal, you would get an email about it saying which one was reversed, and you would see the deduction on your history. One or two freebie repeats aren't an issue and are rarely reversed.. freebies are generally only reversed if there are a LOT of repeats. I'm mostly concerned with trials since that's what most people repeat intentionally.

1:51 PM  
Anonymous Anonymous said...

What about using a prepaid Visa card? Is that ok anymore? I've heard that a lot of the advertisers offering trials are no longer accept these types of cards and will end up in a reversal.

8:12 AM  

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